Shipping policy

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Thank you for shopping with Maison de Beauty Naturel. We are committed to delivering your natural beauty essentials in a timely and careful manner.

1. Order Processing Orders are processed within 1–3 business days of purchase (Monday–Friday, excluding holidays). You will receive a confirmation email once your order has been placed, and a second notification when it has shipped.

2. Domestic Shipping (United States) We offer the following shipping options:

  • Standard Shipping (5–7 business days) — Free on orders over $50 / $5.99 flat rate under $50
  • Expedited Shipping (2–3 business days) — $12.99
  • Overnight Shipping (1 business day) — $24.99

Shipping times are estimates and begin once your order has been fulfilled, not from the date of purchase.

3. International Shipping We currently ship to select international destinations. International orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the customer. Maison de Beauty Naturel is not responsible for delays due to customs processing.

4. Order Tracking Once your order ships, you will receive a tracking number via email. You can use this number to monitor your delivery status through the carrier's website.

5. Lost or Stolen Packages Maison de Beauty Naturel is not responsible for lost or stolen packages once confirmed as delivered by the carrier. If your package is missing, please contact the carrier directly and reach out to us at [your support email] — we will do our best to assist you.

6. Damaged Items If your order arrives damaged, please contact us within 7 days of delivery with photos of the damage. We will arrange a replacement or refund as appropriate.

7. Address Accuracy Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrectly provided address. If you notice an error, contact us immediately at [your support email] before the order is fulfilled.

8. Contact Us For shipping inquiries, please email us at maisondebeautynaturel@gmail.com and we'll respond within 1–2 business days.